Before you read the full policy, here is a plain-English summary of pka500's core data protection commitments to every Pakistani player on the platform.
All personal data stored on the pka500 platform is protected using 256-bit SSL encryption — the same standard used by Pakistani banks. Your data is never stored in plain text, and all access is controlled by strict internal security policies.
pka500 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you. It is used only to operate your pka500 Account and to comply with our legal obligations.
You have the right to access the personal data pka500 holds about you, to request corrections, and to request deletion of your data subject to legal retention requirements. These rights can be exercised by contacting pka500 support at any time.
pka500 collects only the personal data that is necessary for operating your Account, processing transactions, and meeting our compliance obligations. We do not collect data that is excessive or irrelevant to providing our services to you.
pka500 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Account data is retained for a specified period following Account closure. Full details are in Section 7 of this Policy.
If pka500 materially changes this Privacy Policy, we will notify registered users by email or via a prominent notice on the platform before changes take effect. We will always maintain a dated version history so you can track what has changed.
pka500 ("we," "us," "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the pka500 platform at pka500.net (the "Platform"). This Privacy Policy (the "Policy") sets out the basis on which personal data collected from or provided by users ("you," "your") of the Platform will be processed by pka500.
This Policy should be read alongside the pka500 Terms & Conditions, which govern your use of the Platform. By registering a pka500 Account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
pka500 serves an English-speaking Pakistani user base across cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and beyond. This Policy applies to all users regardless of location within Pakistan.
Plain English Summary: This Policy tells you what data pka500 holds about you, why we hold it, who can see it, how long we keep it, and what you can do about it. We recommend reading it fully before registering your Account.
For the purposes of applicable data protection law, pka500 acts as the data controller in respect of personal data processed in connection with your use of the Platform. As data controller, pka500 determines the purposes and means of processing your personal data.
Where pka500 engages third-party service providers to process personal data on its behalf — such as payment processors, game studios, or fraud detection services — those third parties act as data processors under instructions from pka500 and are bound by appropriate data processing agreements that require them to maintain the confidentiality and security of your data.
The pka500 Data Protection contact can be reached via the support channels listed in Section 14 of this Policy. All data protection queries and requests will be handled in accordance with this Policy and applicable law.
pka500 collects personal data that is necessary and proportionate to the purposes for which it is used. The categories of personal data we collect are as follows:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, city/province of residence | Account communication, support, verification notifications |
| Financial Data | JazzCash account number, EasyPaisa number, bank account details, transaction history | Deposit and withdrawal processing, fraud prevention |
| Technical Data | IP address, device type, browser type, operating system, connection data | Platform security, fraud detection, geolocation compliance |
| Usage Data | Game history, betting history, session duration, login timestamps, deposit/withdrawal records | Responsible gambling monitoring, account management, dispute resolution |
| KYC Documents | CNIC scan/photo, selfie with document, proof of address, payment method ownership proof | Identity verification, age verification, anti-money laundering compliance |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Support resolution, quality assurance, dispute records |
Special Category Data: pka500 does not intentionally collect special category personal data (such as health data, biometric data for identification, or data revealing racial or ethnic origin) unless specifically required for regulatory compliance and with your explicit consent.
pka500 collects personal data through the following channels and mechanisms:
pka500 uses the personal data it collects for the following purposes, each of which is supported by a lawful basis for processing:
No Direct Marketing Without Consent: pka500 will not send you direct marketing communications unless you have explicitly opted in to receive them. You may opt out of marketing communications at any time by contacting support or updating your Account communication preferences.
pka500 does not sell, rent, or trade your personal data to any third party. However, pka500 may share your personal data with the following categories of recipients where necessary and proportionate:
pka500 retains personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you individually.
pka500 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction:
Your Responsibility: While pka500 takes all reasonable steps to protect your data, you are responsible for keeping your pka500 login credentials secure. Never share your password with anyone — including pka500 support staff, who will never ask for it.
pka500 uses cookies and similar technologies on the Platform. Cookies are small text files stored on your device by your browser when you visit a website. The following categories of cookies are used by pka500:
pka500 does not use third-party advertising cookies or permit third-party ad networks to place tracking technologies on the Platform. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may impair your ability to use the Platform.
pka500 respects your rights in relation to your personal data. Subject to applicable law and any legal obligations that may limit the exercise of these rights, you have the following rights:
Request a copy of the personal data pka500 holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data where legally permissible.
Request restriction of processing in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interest grounds.
To exercise any of the above rights, please contact the pka500 support team via the channels listed in Section 14 of this Policy. pka500 will respond to all verified data rights requests within a reasonable period and in any event no later than 30 days of receipt of a valid request. Where pka500 requires additional time or is unable to fulfil a request, it will notify you and provide reasons.
Please note that certain rights — particularly the right to erasure — may be limited where pka500 is subject to legal obligations to retain your data, such as anti-money laundering retention requirements. In such cases, pka500 will inform you of the applicable limitation.
The pka500 Platform is strictly intended for adults aged 21 years and over. pka500 does not knowingly collect personal data from individuals under the age of 21, and does not permit individuals under 21 to register an Account or access any real-money features of the Platform.
Age verification is conducted as part of the pka500 Account registration and KYC process. Any Account found to have been registered by or on behalf of an individual under 21 will be immediately suspended, and any personal data collected in connection with that Account will be deleted as promptly as possible, subject to any legal obligations to retain records of the attempted underage registration.
pka500 encourages parents and guardians to use internet filtering and parental control tools to prevent minors from accessing gambling platforms. If you become aware that a minor has accessed the pka500 Platform, please contact our support team immediately.
pka500 primarily processes personal data in connection with its operations. Where personal data is transferred to or processed by service providers located outside Pakistan — for example, game studio technical support teams or cloud infrastructure providers — pka500 takes appropriate steps to ensure that such transfers comply with applicable data protection requirements and that your data remains protected to a standard equivalent to that provided under this Policy.
Such steps may include entering into data processing agreements with the relevant third parties that incorporate appropriate data protection obligations, and conducting due diligence on the data protection standards of the receiving party prior to any transfer.
pka500 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how pka500 processes your personal data or affect your rights — pka500 will notify you by email to your registered address or via a prominent notice on the Platform at least 14 days before the changes take effect.
Non-material changes, such as clarifications, typographical corrections, or structural reorganisation that does not change the substance of the Policy, may be made at any time without advance notice. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.
Your continued use of the pka500 Platform following notification of any material change to this Policy constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you should cease using the Platform and contact support to close your Account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pka500, please contact us using the following channels:
When contacting pka500 regarding a data protection matter, please include sufficient information to enable us to verify your identity and locate your Account. This typically includes your registered email address, full name, and Account username. pka500 will not process data rights requests from unverified sources.